Services

BizNet Customer Support provides world-class technical support and product maintenance services helping to protect and extend the life of your BizNet investments. BizNet’s Customer Support is what you would expect from a mature organization with an excellent reputation. Our commitment to superior and responsive customer service also ensures that you have access to skilled experts and a wide range of tools for ongoing support such as online support submission, knowledge base for self-service, FAQ about the product and upcoming releases, etc. — giving you immediate access to critical information, when and how it’s needed.

How We Support You

Our experienced and well-trained Support Analysts are available during normal business hours to answer questions about the application and technical operation of your BizNet software. An active support and maintenance agreement also entitles you to receive valuable information and materials, including:

> Software updates to ensure that your mission-critical applications are current
> Instant 24×7 access to our searchable support KnowledgeBase to provide anytime, anywhere information
> Unlimited access to our online e-Support site that offers supplemental documentation, tools and tips
> Direct access to BizNet Support Analysts, 7:30am – 7:00pm Central Time, Monday – Friday